Qaziyo Refund Policy

At Qaziyo, we’re committed to creating fair, transparent, and trusted connections between clients and service providers. This refund policy outlines your rights, responsibilities, and the process for addressing refund-related concerns.

Scope & Applicability

This policy applies to all bookings made through the Qaziyo platform for the provided services.

Refund Eligibility

Clients are eligible for refunds when:

• The service provider fails to deliver the agreed service.
• The client cancels the service at least 24 hours in advance.
• A technical failure or other force majeure prevents the service from happening.

Refund Request Timeline

• All refund claims must be submitted within 72 hours of the scheduled service time.
• Late submissions may be declined unless exceptional circumstances apply.

Required Documentation

Clients should provide:

• A brief description of the issue
• Screenshots or records of communication where applicable
• Proof of payment (e.g. mobile money confirmation or invoice)

Refund Processing

Refunds will be processed via the original payment channel (e.g. Mobile Money, bank transfer).

• Allow 7–14 business days for processing.
• Partial refunds may be granted if the service was partially completed.
• Transfer or service fees shall be deducted from the refund.

Provider Cancellation

• If a provider cancels a confirmed booking, a full refund will be issued to the client.
• Repeated cancellations may result in provider suspension or removal from Qaziyo.

Provider Cancellation

• All disputes will be handled by Qaziyo’s Support Team using platform records and user-submitted evidence.
• If necessary, further mediation will follow Ugandan Contracts Act provisions.

Non-Refundable Services

Certain services may be non-refundable. These include:

• Custom orders or services that require upfront investment
• Digital downloads or one-time consultations once accessed
• Services explicitly listed as "non-refundable" at the time of purchase

Abuse of Policy

Refunds will not be issued for:

• Completed services with no substantive evidence of failure
• Attempts to circumvent payment after service delivery
• Requests violating platform rules or service agreements